eToro (UK) Ltd. (“eToro UK”), company registration no. 7973792 is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 583263.
As required by our regulator, the Financial Conduct Authority (FCA), below are the latest complaint figures for eToro (UK) Ltd.
Data published relates to eToro (UK) Ltd clients only.
Complaints Publication Report
Firm Name: eToro (UK) Ltd.
Period Covered in this report: 1 January 2021 to 30 June 2021
| Number of complaints opened by volume of business | ||||||||
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main Cause of complaints opened |
| Investments | 4.42 per 1,000 client accounts | 0.03 per 1,000 sales or equivalent transactions | 1,800 | 1,789 | 40.25% | 58.13% | 2.68% | Other General Admin / Customer Service |