eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world. 

With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for a Customer Support Operations Specialist to join our team!

What will you be doing?

• Provide answers to customers via emails or phone calls by identifying problems and assisting with incoming inquiries
• Educating clients on how to use our app and website trading platforms
• Communicating with clients regarding the company's new CO features or new limitations
• Assisting other departments with queries they might have
• Serve as the primary point of contact for any client inquiries or issues ensuring timely and effective resolutions
• Have an intimate knowledge of the product features and the ability to effectively help customers and troubleshoot problems and provide solutions
• Identify and address customers' needs and proactively suggest solutions to improve their experience with our services
• Work closely with the Payment team to timely respond to customer needs

• At least 1-3 years in customer success/support or a similar role, preferably in the FinTech industry
• Fluent in English (written and verbal)
• German language will be considered an advantage (written and verbal)
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail
• Ability to multitask
• Passion for delivering exceptional customer service